![]() ![]() (3) Make sure that the Self-Cleaning Station is placed on a flat, hard floor, without tilting. (2) Make sure that the Self-Cleaning Station is located in an environment without direct sunlight. (1) Make sure that the door to the room where the Self-Cleaning Station is located is not closed. After the connection process is successfully completed, you can turn back on the extenders, and then your robot can move to the areas which has network signal covered by the extenders. If you have a Mesh structure (Wi-Fi router extenders), please turn off the extenders and make the connection directly with the Wi-Fi router. If you have more than one routers (with different SSID names & passwords) at home, you have to make the robot connection to each Wi-Fi router one by one only after that, can the robot move from one area to another area through Wi-Fi network roaming., Do be aware there’ll be a very short offline period during the roaming process).ĥ. Or after the connection completes, you change some settings of the Wi-Fi router, e.g., to hide Wi-Fi network or add security setting, e.g., set fixed IP, MAC address filter etc.Ĥ. Wi-Fi router issues like: the Wi-Fi network name/password was changed but you didn’t go through the connection process again. Please check the robot location, it will be “offline” if it is not covered by the Wi-Fi network or bad Wi-Fi signal.ģ. The robot was powered off or not switched on or with low battery power.Ģ. If it still shows offline, please troubleshoot as follows:ġ. The robot can automatically switch to the child-routers and stay connected.įirst of all, it is recommended to scroll down to refresh the App and reload the device. If the routers are a set of Mesh-structured Child-Mother routers (a host with multiple extensions), please first turn off the extensions, and after setting up the network connection between the robot and the main router, turn on the extensions in sequence. If you have more than one router in your home, and each has a different hotspot name and password, please set up the network with each router separately one after another, and the robot will automatically switch to the corresponding hotspot when cleaning (it will disconnect and then quickly reconnect during the switching process).ĥ. When the name or password of the Wi-Fi network has been changed, or a MAC Address Filtering entry has been added, the robot will disconnect and the network will need to be set up again.Ĥ. When the Wi-Fi network is not working properly, or when the cleaning robot has a weak Wi-Fi signal because of its location or is out of the Wi-Fi range, it may disconnect from the App.ģ. If the robot is switched on and placed on the Charging Dock, but the App still shows that the robot is disconnected, then briefly press the AUTO button on the robot if the robot doesn't respond, disconnect and then reconnect it to the Charging Dock after hearing a prompt, check the Wi-Fi light.Ģ. ![]() When the robot is powered off or its battery is dead, it will disconnect from the App. ![]()
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